JK9's Privacy Policy – How we protect your data

1Introduction

JK9 (hereinafter referred to as "we", "us", or "the platform") is an internationally licensed online Sports Betting and casino service provider. We believe privacy is a fundamental right and that protecting every member's personal information is our responsibility.

This Privacy Policy explains what information we collect, how we use it, who we may share it with, and what rights you have over your data. Please take a moment to read this document carefully.

By using JK9's website (jk9.online), mobile application, or any other digital platform, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

2What Information We Collect

JK9 collects several types of information to provide you with the best possible service. The details are outlined below:

Directly Provided Information

Information you provide when registering or managing your account:

• Full name, date of birth, and gender.
• Email address and mobile number.
• Residential address.
• National ID (NID) or passport details (for KYC verification).
• Payment method details (Mobile Pay, Nagad, Rocket numbers, etc.).

Automatically Collected Information

Information collected automatically while you use the platform:

3How We Use Your Information

JK9 uses your information for the following purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To ensure the smooth operation of betting, gaming, and payment services.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Legal Compliance: To meet the requirements of regulatory authorities.
• Service Improvement: To improve platform functionality and enhance the user experience.
• Contact: For important updates, promotions, and customer support.
• Analytics: To analyze usage patterns and customize our services accordingly.

4Data Sharing & Disclosure Policy

JK9 may share information in limited circumstances and only for specific reasons. We never share your data unnecessarily.

When We Share Your Information

• Payment Processor: Relevant information is shared with payment providers such as Mobile Pay, Nagad, and Rocket to process your transactions.
• Legal Authorities: Information may be disclosed in response to valid orders from courts or regulatory bodies.
• Fraud Prevention: With specialist agencies where necessary to detect fraud.
• Technology Partners: Technology providers that support platform operations, all of whom are bound by our data privacy agreements.

5Cookies & Tracking Technologies

The jk9 platform uses cookies and similar technologies to enhance your browsing experience and keep the platform running smoothly.

Types of Cookies

• Essential Cookies: Required for login sessions and security purposes. These cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which sections of the platform are used most.
• Marketing Cookies: To show you relevant promotions. You can opt out of this at any time.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

6Data Protection Measures

JK9 uses industry-leading security technology to protect your data. Our security measures are as follows:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Firewall Protection: An advanced firewall system blocks all unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security for account login.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Data Backup: Regular encrypted backups stored in secure locations.
• Access Control: Only authorized personnel may access data, and only to the extent required.

7Your Privacy Rights

Every JK9 member has specific rights over their personal data. We fully respect and uphold those rights:

To exercise this right, email us at support@jk9.online. We will respond within 30 days.

8Data Retention Period

JK9 does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration of active account use and up to 5 years after closure (as required by law).
• Transaction Records: Up to 7 years, in accordance with financial regulatory requirements.
• KYC Documents: Generally 5 years, in accordance with applicable regulatory requirements.
• Cookies & Session Data: Session cookies — deleted when the browser is closed. Persistent cookies — last up to 12 months.
• Marketing Data: Removed immediately or within 30 days of opting out.

9Minor's Privacy

JK9 is intended for individuals aged 18 and above only. We do not knowingly collect any information from minors.

If we become aware that any information has been provided by a minor, we will immediately delete that data and close the associated account.

10Changes to the Privacy Policy

JK9 may update this Privacy Policy from time to time. For any significant changes, we will notify you through the following channels:

• A notification will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will reflect any changes.

Continued use of the platform after any changes take effect will be considered your acceptance of the updated Privacy Policy.

11Contact & Complaints

For any privacy-related questions, requests, or complaints, please get in touch with us: